LOGGING & TRACKING USMART ISSUES

This is a step by step guide to illustrate how clients can report a problem with USMART and track its progress against SLAs.

Step 1

Log a bug or request for technical support. Whilst logged into USMART access helpdesk via the support page usmart.io/contact or directly in the service desk as shown below.

Step 2

Complete the bug or issue wizard explaining the nature of your problem and adding screenshots as required. You will receive a confirmation email when logged.

Thank you for your input! We will resolve your problem as quickly as possible.

Step 3

Once you have logged the bug/ request chose who to share it with - ideally all "USMART Customers" as shown here.

Step 4

To track the bug or issue follow the link in the email and/ or access using the helpdesk via the weblink. Once logged in you can view all issues and bugs by selecting from your user menu.

Step 5

If you want to drill down further use the "Open SLA's Report" button on service desk where you can see all USMART Customer issues and their progress against Service Level Agreements.