Logging and Tracking uSmart Issues

Owned by Steven Revill
Last updated: Mar 26, 2021

This is a step by step guide to illustrate how clients, customers and users can report a problem with uSmart and track its progress against SLAs.  

Step 1

Log a bug or request for technical support.  Whilst logged into uSmart access helpdesk via the support page usmart.io/contact or directly in the service desk as shown below.

Step 2

Complete the bug or issue wizard explaining the nature of your problem and adding screenshots as required.  You will receive a confirmation email when logged.

Thank you for your input!  We will resolve your problem as quickly as possible. 

Step 3

Once you have logged the bug/ request choose who to share it with - ideally all "uSmart Customers" as shown here.  

Step 4

To track the bug or issue follow the link in the email and/ or access using the helpdesk via the weblink.  Once logged in you can view all issues and bugs by selecting from your user menu.  

Step 5

If you want to drill down further use the "Open SLA's Report" button on service desk where you can see all uSmart Customer issues and their progress against Service Level Agreements.