Logging and tracking of USMART issues

This is a step by step guide to illustrate how clients can report a problem with USMART and track its progress against SLAs.  

Step-by-step guide

1. Log a bug or request for technical support by accessing helpdesk via the support page usmart.io/contact or directly in the service desk.
2. Complete the bug or issue wizard explaining the nature of your problem and adding screenshots as required.  You will receive a confirmation email when logged.  
3. Once logged chose who to share it with - ideally all USMART Customers as shown here. 
4. To track the bug or issue follow the link in the email and/ or access the SLA report section on service desk where you can see all USMART Customer issues and their progress.  

Related articles

• Page:
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• Page:
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• Page:
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• Page:
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