This is a step by step guide to illustrate how clients, customers and users can report a problem with USMART uSmart and track its progress against SLAs.
Step 1
Log a bug or request for technical support. Whilst logged into USMART uSmart access helpdesk via the support page usmart.io/contact or directly in the service desk as shown below.
Step 2
Complete the bug or issue wizard explaining the nature of your problem and adding screenshots as required. You will receive a confirmation email when logged.
Thank you for your input! We will resolve your problem as quickly as possible.
Step 3
Once you have logged the bug/ request chose choose who to share it with - ideally all "USMART uSmart Customers" as shown here.
Step 4
To track the bug or issue follow the link in the email and/ or access using the helpdesk via the weblink. Once logged in you can view all issues and bugs by selecting from your user menu.
Step 5
If you want to drill down further use the "Open SLA's Report" button on service desk where you can see all USMART uSmart Customer issues and their progress against Service Level Agreements.
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