This is a step by step guide to illustrate how clients, customers and users can report a problem with USMART uSmart and track its progress against SLAs.
Step
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1
Log a bug or request for technical support
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. Whilst logged into uSmart access helpdesk via the support page usmart.io/contact or directly in the service desk
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as shown below.
Step 2
Complete the bug or issue wizard explaining the nature of your problem and adding screenshots as required. You will receive a confirmation email when logged.
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Thank you for your input! We will resolve your problem as quickly as possible.
Step 3
Once you have logged the bug/ request choose who to share it with - ideally all
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"uSmart Customers" as shown here.
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Step 4
To track the bug or issue follow the link in the email and/ or access using the
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helpdesk via the weblink. Once logged in you can view all issues and bugs by selecting from your user menu.
Step 5
If you want to drill down further use the "Open SLA's Report" button on service desk where you can see all
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uSmart Customer issues and their progress
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against Service Level Agreements.
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