This is a step by step guide to illustrate how clients can report a problem with USMART and track its progress against SLAs.
Step
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1
Log a bug or request for technical support by accessing helpdesk via the support page usmart.io/contact or directly in the service desk as shown below.
Step 2
Complete the bug or issue wizard explaining the nature of your problem and adding screenshots as required. You will receive a confirmation email when logged.
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Thank you for your feedback!
Step 3
Once you have logged the bug/ request chose who to share it with - ideally all "USMART Customers" as shown here.
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Step 4
To track the bug or issue follow the link in the email and/ or access using the
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"Open SLA's Report" button on service desk where you can see all USMART Customer issues and their progress.
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