This is a step by step guide to illustrate how clients can report a problem with USMART uSmart and track its progress against SLAs.
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Log a bug or request for technical support. Whilst logged into USMART uSmart access helpdesk via the support page usmart.io/contact or directly in the service desk as shown below.
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Once you have logged the bug/ request chose choose who to share it with - ideally all "USMART uSmart Customers" as shown here.
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If you want to drill down further use the "Open SLA's Report" button on service desk where you can see all USMART uSmart Customer issues and their progress against Service Level Agreements.
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