{"xsrfToken":"3f063ff1ae3a5bb81a54fa7f267611fc301af981_lout","branding":{"id":"3","key":"usd","name":"uSmart Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#002b47","headerLinkHoverBGColor":"#002b47","headerBadgeColor":"#002b47"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/b6986788-86ec-478f-aa0f-1b3bcd78a197/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ZWM2ZDk3OS00YTFkLTQzOTItYjNkNy02MmU3YmMzOGQ2Y2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmI2OTg2Nzg4LTg2ZWMtNDc4Zi1hYTBmLTFiM2JjZDc4YTE5NyI6WyJyZWFkIl19LCJleHAiOjE3MTE2OTQ0MzMsIm5iZiI6MTcxMTY5MzgzM30.BZ-lM1bTNqQSgS5JTvUDh5uMgs2cZiaDrwiWXY-bha8&client=8ec6d979-4a1d-4392-b3d7-62e7bc38d6cb&mode=fit","logoId":"b6986788-86ec-478f-aa0f-1b3bcd78a197","isLogoAvailable":true,"helpCenterTitle":"Welcome to uSmart Feedback Center","sharedPortalName":"uSmart Feedback Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-UK":{"localeDisplayName":"English (UK)"},"en-GB":{"helpCenterTitle":"Welcome to uSmart Feedback Center","sharedPortalName":"uSmart Feedback Center","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#00356b","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"3","key":"usd","projectId":10200,"serviceDeskId":3,"name":"uSmart Helpdesk","description":"<p>Welcome! You can raise a uSmart Helpdesk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":true,"reqTypes":[{"id":"16","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10733,"iconUrl":"https://urbantide.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10733","groups":[3],"key":""},{"id":"18","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10726,"iconUrl":"https://urbantide.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10726","groups":[3],"key":""},{"id":"17","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10727,"iconUrl":"https://urbantide.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10727","groups":[3],"key":""},{"id":"19","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10739,"iconUrl":"https://urbantide.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10739","groups":[3],"key":""},{"id":"20","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10705,"iconUrl":"https://urbantide.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10705","groups":[3],"key":""},{"id":"21","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10707,"iconUrl":"https://urbantide.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10707","groups":[3],"key":""},{"id":"15","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10730,"iconUrl":"https://urbantide.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10730","groups":[3],"key":""}],"reqGroups":[{"id":3,"name":"General"}],"orderMapping":{"3":[15,19,21,20,17,16,18]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"cf0e673f-40f0-3892-9aac-e54fdce0ae4f","appLinkName":"Confluence (urbantide.atlassian.net)","appLinkUrl":"https://urbantide.atlassian.net/wiki","spaceKey":"US","spaceName":"USMART","spaceUrl":"https://urbantide.atlassian.net/wiki/spaces/US","isServer":false},"labels":[],"projectKey":"USD","serviceDeskId":3,"kbLinkDomainURLs":["https://urbantide.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"USD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (UK)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ZWM2ZDk3OS00YTFkLTQzOTItYjNkNy02MmU3YmMzOGQ2Y2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMjAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MTE2OTUwMzMsIm5iZiI6MTcxMTY5MzgzM30.HZogdLuZfXcUCllZhLVC8okyYSLULciV6uVAGsjERVc","targetCollection":"upload-project-10200","endpointUrl":"https://api.media.atlassian.com","clientId":"8ec6d979-4a1d-4392-b3d7-62e7bc38d6cb","tokenDurationInMins":20}},"reqCreate":{"id":15,"projectId":10200,"form":{"name":"Technical support","descriptionHtml":"","callToAction":"Technical support","intro":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","instructions":"","icon":10730,"iconUrl":"https://urbantide.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10730","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"multiselect","fieldId":"components","fieldConfigId":"","label":"Component/s or products","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10200","label":"JIRA","selected":false,"children":[]},{"value":"10201","label":"Public website","selected":false,"children":[]}]},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/15","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/15","calendarParams":{"firstDay":1,"date":"2024-03-29T06:30:33+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"cf0e673f-40f0-3892-9aac-e54fdce0ae4f","appLinkName":"Confluence (urbantide.atlassian.net)","appLinkUrl":"https://urbantide.atlassian.net/wiki","spaceKey":"US","spaceName":"USMART","spaceUrl":"https://urbantide.atlassian.net/wiki/spaces/US","isServer":false},"labels":[],"projectKey":"USD","serviceDeskId":3,"kbLinkDomainURLs":["https://urbantide.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ZWM2ZDk3OS00YTFkLTQzOTItYjNkNy02MmU3YmMzOGQ2Y2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMjAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MTE2OTUwMzMsIm5iZiI6MTcxMTY5MzgzM30.HZogdLuZfXcUCllZhLVC8okyYSLULciV6uVAGsjERVc","targetCollection":"upload-project-10200","endpointUrl":"https://api.media.atlassian.com","clientId":"8ec6d979-4a1d-4392-b3d7-62e7bc38d6cb","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}